Spearfishing Superstore Value Guarantee
Here at Spearfishing Superstore, we love our divers. That’s why we are committed to providing our customers with the best value on spearfishing and freediving equipment Australia-wide via our Spearfishing Superstore Value Guarantee.
The Spearfishing Superstore Value Guarantee is subject to the following terms and conditions:
- At the date of purchase of a product from Spearfishing Superstore, a customer wishing to rely on the Spearfishing Superstore Value Guarantee must provide proof of any genuine domestic competitor’s publicly advertised price for an identical product, as advertised in print or electronic media.
- In order to rely on a competitor’s publicly advertised price for an identical product, that competitor must have the identical product in stock at the time of purchase from Spearfishing Superstore.
- The identical product sold by a competitor must be the same make, model, year, and for all intents and purposes must be completely identical to that which is sold by Spearfishing Superstore.
- Proof of a genuine competitor’s publicly advertised price may come in the form of a newspaper advertisement, a promotional catalogue, a television advertisement or online publication.
- The identical product must be lower than our advertised price excluding any bonuses, allowances, cashbacks, after-sale discounts and including delivery charges (if applicable).
- The identical product must be available from a genuine domestic competitor engaged in the Australian retail market for a period of at least seven (7) days prior to any purchase for which a customer wishes to rely on the Spearfishing Superstore Value Guarantee.
- The onus is on the customer to provide proof of any genuine domestic competitor’s publicly advertised price for an identical product.
- Spearfishing Superstore reserves the right to make independent enquiries to verify the evidence presented by the customer about the genuine domestic competitor’s publicly advertised price for the relevant identical product.
- The Spearfishing Superstore Value Guarantee is available only on the date of purchase from Spearfishing Superstore and at all times is subject to the customer complying with Spearfishing Superstore’s general terms and conditions.
If a customer satisfies the criteria set out above, and seeks to rely on the Spearfishing Superstore Value Guarantee, then Spearfishing Superstore will, entirely in its own discretion, either:
- Reduce the price of the product to match that of our genuine domestic competitor; or
- Provide an additional product(s) to a value that ameliorates the lower price offered by our competitor.
The Spearfishing Superstore Value Guarantee does not apply to:
- Prices advertised by competitors that do not operate multi-store omni-channel retail operations;
- Prices advertised by competitors that are conditional offers such as package deals, cashbacks, bonuses, bulk purchases or limited quantity purchases;
- Prices advertised by competitors that are trade, special event, club or membership offers, or prices not available to the general public at large;
- Prices advertised by competitors that are clearance, seconds or refurbished lines, or ex demonstration or display offers;
- Offers by any auctioneers, auction sites, manufacturers, wholesalers, resellers, classifieds, importers or distributors;
- Offers by businesses that do not have a physical shop-front in Australia, and/or whose products require delivery from an overseas based distributor direct to the customer; or
- Advertising errors (either by Spearfishing Superstore or by our competitors).
Spearfishing Superstore unequivocally reserves its right to terminate or amend the Spearfishing Superstore Value Guarantee at any time without notice to any person or legal entity.